Application Support Engineer - IT Operations em Lisboa, Portugal
ITDS Portugal
HíbridoMistura de escritório e remoto
Lisboa, Portugal
Empower seamless IT operations — drive innovative solutions that ensure business continuity!
Lisbon-based opportunity with hybrid work model.
As an Application Support Engineer in IT Operations, you will be working for our client, a global leader in IT services. You will play a vital role in maintaining and enhancing operational efficiency by providing expert support and ensuring the stability of critical applications. Join us to be part of a transformative journey where technology fuels enterprise success and growth.
Your main responsibilities:
Provide expert support for business-critical applications, ensuring smooth operation and swift issue resolution.
Monitor system performance and troubleshoot technical problems proactively to minimize downtime.
Collaborate with cross-functional teams to implement improvements and deploy updates effectively.
Document incidents, resolutions, and procedures to optimize knowledge sharing.
Contribute to the continuous improvement of support processes and tools.
Assist in incident management and root cause analysis to prevent recurring issues.
Support infrastructure changes and upgrades in alignment with operational standards.
Communicate effectively with stakeholders in English and French, translating technical language into understandable insights.
You're ideal for this role if you have:
Minimum 2 years of experience in application support or IT operations.
Strong knowledge of application monitoring, troubleshooting, and incident management.
Hands-on experience with ITSM tools and understanding of cloud and infrastructure environments.
Excellent communication skills in English; proficiency in French is essential.
Ability to work in a dynamic, fast-paced environment with minimal supervision.
It is a strong plus if you have:
Relevant certifications such as ITIL or other industry-standard credentials.
Experience with scripting or automation tools.
Familiarity with database management and network concepts.
Language required for the role: English (Communicative), French (Proficient).
Eligibility to work in Europe: Only candidates with an existing legal right to work in the European Union will be considered for this role.
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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.
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