Carregando descrição…

Application Support Engineer (Support Level 1) em Porto,… - Jobeax

Application Support Engineer (Support Level 1) em Porto, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.

dxFeed is a subsidiary of Devexperts — a globally recognized fintech leader in capital markets technology. As an integral part of this established financial technology provider, dxFeed serves buy-side and sell-side firms worldwide, equipping traders, analysts, quants, and portfolio managers with accurate, real-time market data and insights to power smarter decision-making.

Job Description

What you will do:

Provide technical support to B2B clients using dxFeed market-data products,
Troubleshoot and resolve issues in high-load financial systems (market data delivery),
Communicate with clients, providing technical guidance, recommendations, and integration support,
Maintain accurate records of customer interactions, incidents, and resolutions,
Identify root causes of technical problems and propose long-term solutions,
Participate in system architecture discussions, documentation, procedures, and system-level test plans,
Assist with the rollout of new products and services,
Monitor system health, performance, and software behavior,
Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams,
Communicate with external market-data providers and exchanges, brokers, trading firms, etc.
Provide training and knowledge sharing for users and teammates,
Stay current with technologies and trends in FinTech and market data,
Follow security, quality, and compliance standards.

Team structure:

The dxFeed Technical Support team is organized into three levels , based on task complexity, technical expertise, and responsibility.
This role involves active collaboration across teams and offers real opportunities to grow technically and professionally.

What you gain by joining dxFeed:

Hands-on work with low-level financial data and market infrastructure ,
Broad and practical expertise in the financial domain,
Experience with proprietary products and in-house infrastructure ,
Collaboration with a highly skilled, engineering-driven team,
The ability to influence product development, architecture, and internal processes ,
Challenging problems where understanding and analysis matter more than scripted responses.

Qualifications

What we expect from candidates:

General interest in finances (trading, investments, etc),
Work experience withclients around the globe,
High level of communication and soft skills,
Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.),
Can identify the problem and do notput up with it,
Ability to work in an environment with frequently changing context (stress resistance),
Console skills (ability to find/check the configuration of a component, knowledge, of Linux / Unix basics: bash, configuration in etc/, logs in log/, etc),
Basic knowledge/understanding of Java, Python and, or C/C++,
Basic knowledge of networking and infrastructure (for instance: IP, TCP) and some basic knowledge of Computer Science,
Clouds, SaaS, IaaS, scalable solutions.

As a Plus:

A good understanding of the development process starting from the client's request and finishing with rolling out into production, knowledge of the roles of various systems in it,
Experience with production platforms and systems,
Continuous working experience in large companies,
Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world,

Additional Information

Care for the employees is one of our core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Work Regime Flexibility benefits:

Possibility ofhybrid/remote work mode,

Health and recreation benefits:

Fully paid additional wellness days (3 unwell days per year),
Medical insurance for the employees and children,
Reimbursement of fitness / Urban Sports Club Membership,
Meal allowance (Coverflex Card),
Flexpay system (Coverflex).

Facility benefits:

Modern office with new equipment,
PlayStation, table football, and musical instruments in the office,
Free drinks and snacks.

Community benefits:

Teambuilding activities,
Corporate parties,
Football Club,
Music club,
Speakers' club,
Free admission to corporate external events,
Possibility of joining conferences and professional fairs,
Unlimited access to self-learning platforms,
Certification opportunities,
Parental bonus,
Referral bonus,
Blood donation paid leave.

Life in Devexperts

We will only achieve our mission if we live our culture. We start with becoming learners in all things—having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and—ultimately—making a difference in the world.

Candidatar-se à vaga

Vagas semelhantes

Mais vagas como esta

Verifone

Level 1 Technical Support, Portugal

Há 1 dia

Presencial

... with internal teams and external partners to ensure end-to-end resolution; Skills and Experience We Desire - Previous experience in technical helpdesk (L1/L2 level), ideally in IT services; - Comfortable working in a call center / high-volume support environment; - Familiarity with CRM/ticketing systems (Salesforce experience ...

Portugal, Lisboa

Idw

Application Support Engineer

Hoje

Híbrido

... ambiente onde a tecnologia é levada a sério, o talento é valorizado e as oportunidades são reais - então o teu lugar pode ser aqui. Estamos à procura de um Application Support Engineer para integrar um projeto no Porto, em modelo híbrido. Perfil: - Mínimo de 3 anos de experiência em funções similares - Bons conhecimentos ...

Portugal, Porto

Capgemini

Application Support Engineer

Há 1 dia

Seeking a Senior Operations Engineer for an international team to ensure stability, monitoring, and continuous improvement of critical production environments. Responsibilities include managing batch processing, incident resolution, and collaborating with dev teams.

Portugal, Lisboa

Application Support Engineer

Há 13 dias

... Profile: - Degree in Computer Science, Information Technology, Software Engineering , or a related field - Minimum of 3 years of professional experience in Application Support, Production Support, Application Operations or a similar role - Professional experience supporting business-critical applications in production environments ...

Portugal, Porto

Adentis

Application Support

Há 1 dia

- Ensure the stability, availability, and performance of critical business applications in production environments.- Monitor applications, manage incidents and problems, and coordinate resolutions with Development, Infrastructure, and external teams.- Execute deployments, changes, upgrades, and patches following ITIL and ...

Portugal, Caparica

act digital

Application Support

Há 13 dias

Híbrido

A Code Win procura um profissional de Suporte Aplicacional (L1/L2) com 4+ anos de experiência, para trabalhar em regime híbrido em Lisboa. Requisitos incluem licenciatura, conhecimentos de hardware/software, AD, Windows, M365, Powershell, scripting, networking, ITIL e fluência em Inglês.

Portugal, Lisboa

Axians | Digital Solutions - Tech Talent

Application Production Support

Há 1 dia

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact. Application Production Support What We Are Looking For We are looking for an Application Production Support Engineer to join an international project within the financial services sector. ...

Portugal, Porto

QUANTEAM

Application Production Support

Há 2 dias

Provide L1/L2 Application Production Support for banking applications, monitor systems, analyze incidents, and resolve technical issues while supporting application changes and documenting processes.

Portugal, Lisboa

PrimeIT

Application Functional Support

Há 13 dias

€1,750 a €3,500 por mês

... employees. 20 offices and 2 Talent Hubs. 10 internal programmes designed with you in mind. We are looking for an Application Functional Support ! Location: Lisbon Level of Experience: Mid Salary Package & Benefits: €1,750 to €3,500 (salary base) + Meal Allowance + Flexible Benefits Main Tasks: - Provide frontline support by ...

Portugal, Lisboa

PrimeIT

Application Functional Support

Há 13 dias

€1,750 a €3,500 por mês

Portugal, Lisboa

Syone

Application Support - Financial Services

Hoje

Tempo integral

A leading technology company in Portugal is seeking a Mid-Senior Application Support. The role involves managing application delivery processes, resolving incidents, and working with cross-functional teams. Ideal candidates have experience with Unix, Shell scripting, and SQL, along with fluency in Portuguese and English. ...

Portugal, Queluz

Application Support (French Speaker)

Há 1 dia

Remoto
Híbrido
Presencial

Seeking a Application Support (French Speaker): Rhino, are you there? At WE ARE META, we focus on finding the perfect match between our Rhinos and our clients. - Expand your network: As a consultant at We Are META, you’ll have access to a network of national and international partners across diverse sectors of the tech ...

Portugal, Porto

Application Support - French Speaker

Há 3 dias

Remoto
Híbrido

... especiais; - Referral Program | programa de referência de colegas e amigos; - Stack | portátil, pacote de dados e kit de boas-vindas; - Diversity | Na Bee Engineering valorizamos a diversidade, defendemos a equidade e empenhamo-nos em criar um ambiente seguro, baseado no espírito de equipa e entreajuda. Estamos comprometidos ...

Portugal, Lisboa

Application Support & Solutions Specialist

Há 13 dias

... firm in Portugal is looking for a technical support specialist to oversee application management. In this role, you'll develop a deep understanding of the applications, provide high-level support, and collaborate with stakeholders to gather and meet business needs. Key responsibilities include processing support requests, ...

Portugal, Portugal

eXalt-Fi

💼 Application & Operations Support Analyst

Há 1 dia

Híbrido
Tempo integral

... Documentation: Draft user guides, build out internal knowledge bases, and deliver best-practice training to internal stakeholders. Profile & Technical Requirements: - Application Support experience: Proven hands-on experience supporting applications within a financial services environment. - Database & Technical Stack: - Strong expertise ...

Portugal, Lisboa

Feedzai

Product Support Engineer

Há 1 dia

Remoto
Híbrido
Presencial
Contrato

$282 USD

... appropriate engineering teams and coordinate resolution efforts across multiple tiers of support. - Serve as the primary technical liaison between Support and Engineering, driving root cause analysis (RCA) and ensuring efficient hand-offs for critical issues. - Contribute to the continuous improvement of support documentation, ...

Portugal, Portugal

HN Services Portugal

It Support Engineer (L2)

Há 13 dias

We are looking for an IT Support Engineer (Level 2)-Lisbon Or Porto to join an international team supporting enterprise applications and business users. You will be responsible for providing second-line support, troubleshooting functional and technical issues, analysing incidents, working with SQL, collaborating with development ...

Portugal, Lisboa

Empa-T

Technical Engineer - Production Support (L3)

Há 1 dia

Híbrido

... working closely with business, project, application support, and infrastructure teams across multiple countries. Key Responsibilities - Provide Level 3 Production Support for business-critical applications and infrastructure services. - Coordinate technical project activities and support the implementation of new applications ...

Portugal, Lisboa

NTU International A/S

IT Support

Há 3 dias

Híbrido
Contrato

€106.14 por dia

... Outlook skills Apply: CV in English in Europass format → Ver o e-mail no https://jobeax.com/link/8om4ubga9gvjbUNE Subject: FRONTEX – IT Assistant – [Name] Applications may be considered for current and future assignments. Due to the volume of applications, only shortlisted candidates whose profiles correspond to a specific ...

Portugal, Lisboa