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Accounts Receivable & Collections Specialist em Lisboa,… - Jobeax

Accounts Receivable & Collections Specialist em Lisboa, Portugal is listed on Jobeax. Browse 30,000+ vacancies available.

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

We’re looking for an Accounts Receivable & Collections Specialist to join our Finance Operations team. In this role, you’ll help manage outstanding receivables, support healthy cash collection practices, and work directly with customers to resolve overdue balances in a way that protects both the business and the customer relationship.

Responsibilities :

As an Accounts Receivable & Collections Specialist, you will:

Manage a portfolio of overdue customer accounts and take ownership of collection follow-up, payment resolution, and account recovery actions
Contact customers regarding unpaid balances through email, phone, and other approved channels in a clear, professional, and customer-focused way
Drive timely collections activity by following structured outreach cadences, tracking responses, and ensuring appropriate follow-through on open balances
Investigate and resolve payment issues including invoice disputes, billing questions, payment delays, missing documentation, and account-related blockers
Work cross-functionally with Customer Success, Support, Billing, and Sales to resolve issues that may be contributing to non-payment or customer friction
Maintain accurate records of collection activity including notes, status updates, expected payment dates, escalation steps, and account actions
Monitor aging reports and collections trends to prioritize high-risk accounts and support more proactive account management
Help reduce bad debt and avoidable churn by identifying early warning signs, escalating risk appropriately, and supporting practical recovery plans
Understand the customer impact of collections activity and balance firmness with professionalism to protect long-term customer relationships where possible
Support account reinstatement or resolution workflows when customers clear overdue balances and need coordinated follow-up
Contribute to process improvement by identifying recurring issues, payment friction, policy gaps, or workflow inefficiencies that affect collections outcomes
Support reporting and visibility around overdue accounts, collection performance, payment patterns, and account risk

To put things into context

In this role, you can expect to work on priorities such as:

Improving collections follow-up and payment recovery
Reducing aging balances and overdue exposure
Improving customer communication around unpaid accounts
Resolving invoice and billing issues more efficiently
Identifying risk earlier in the collections cycle
Helping reduce avoidable churn tied to non-payment
Improving visibility into collections trends and account status
Strengthening coordination between Finance and customer-facing teams
Improving consistency in collections workflows and account documentation

You can expect to work across a tech environment that includes billing systems, ERP or finance systems, CRM, reporting tools, and collaboration platforms.

Examples: NetSuite, Salesforce, Stripe or similar billing tools, Looker/Tableau/Power BI, Jira/Asana, and Slack.

What you bring

You’ll thrive in this role if you have:

2–5 years of experience in accounts receivable, collections, billing operations, or a similar finance operations role
English B2 (min)
Strong experience with collections processes including overdue account management, customer follow-up, payment commitments, and issue resolution
Excellent customer communication skills with the ability to handle payment conversations clearly, professionally, and confidently
A strong understanding of accounts receivable fundamentals including aging, payment cycles, account reconciliation, and collections tracking
A clear understanding of how unpaid accounts impact the business including cash flow, revenue quality, customer retention, and churn risk
Strong judgment and professionalism when handling sensitive customer situations related to overdue balances or payment issues
Good problem-solving skills with the ability to investigate account issues and coordinate resolution across teams
Strong organizational skills and attention to detail with the ability to manage multiple accounts, follow-up actions, and deadlines at once
Comfort working with finance systems, CRM tools, spreadsheets, and reporting tools to manage account status and collections activity
A proactive mindset with the ability to identify risk, follow process, and keep momentum on open items
Strong cross-functional collaboration skills and the ability to work effectively with Finance, Customer Success, Support, Sales, and Billing teams

Our offer:

Base salary above average
Meal allowance (9,13€ per day worked, in meal card)
Healthcare and Dental Insurance (since day one)

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Curious? Send us your resume!

Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

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