Who is Volkswagen Financial Services?

It's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. A lot has changed since then, but our core goal hasn't; ensuring we meet the mobility needs of the people.

Volkswagen Financial Services today operates in 48 markets through its various subsidiaries, shareholdings, and joint ventures. Volkswagen Financial Services is the largest provider of automotive financial services worldwide.

At VWFS Porto, we are proud to foster a gender-equal workplace, where diversity is celebrated, and every individual is provided with equal opportunities to thrive and succeed.

Objectives:

Ensure clear ownership and transparency of the service portfolio, offer lifecycle, and service/customer information across Volkswagen Financial Services markets. Support scalable and consistent service governance by maintaining the service catalogue, coordinating offer creation, tracking service delivery specifications, and ensuring visibility on which services are provided to which customer, under which conditions.

In this role you will be responsible for:

1. Service Portfolio & Catalogue Management

Maintaining the service catalogue and ensuring service information is complete, accurate, and up to date
Creating and maintaining transparency on which services are provided to which customers
Supporting service onboarding, updates, and retirement from a portfolio perspective
Ensuring consistency of service descriptions, service ownership, and service classification
Maintaining an overview of DORA-relevant services where applicable

2. Offer Lifecycle Management

Coordinating the offer creation process between Service Owners, Porto teams, I-KAMs, and other relevant stakeholders
Ensuring offers are complete, consistent, and aligned with the agreed service structure
Challenging missing, unclear, or inconsistent service information in offer documentation
Ensuring quality and consistency of offer content, not only document formatting
Maintaining offer status, offer history, and traceability between offers, customers, services, and agreements

3. Service / Customer Transparency

Building and maintaining a clear overview of Services per customer, Customers per service, Service Owners, Existing offers, SDS / SLA status and DORA relevance where applicable
Preparing portfolio input for customer meetings and governance discussions
Supporting Customer Engagement Managers with factual service and portfolio information
Enabling better decision-making through reliable portfolio data

4. SDS Framework & Tracking

Maintaining the SDS framework, templates, and related tracking overview
Ensuring that each relevant service/customer combination has an SDS created or planned
Coordinating SDS updates with Customer Engagement Managers, Service Owners, and SDMs
Tracking SDS completeness, review status, and required follow-up actions
Supporting structured documentation for DORA-related services where applicable

5. Portfolio Governance & Continuous Improvement

Identifying gaps, inconsistencies, duplications, or missing ownership in the service portfolio
Supporting improvements to offer templates, catalogue structure, SDS tracking, and governance processes
Providing portfolio reporting and insights to support service reviews and management decisions
Driving standardization and scalability of portfolio and offer management practices

Success Measures

Completeness and accuracy of service catalogue information
Availability of service/customer overview
Quality and consistency of offer content
Timely coordination of offer creation and updates
SDS completeness and tracking maturity
Improved transparency of services, customers, Service Owners, and agreements
Reduced dependency on checking individual offers to understand customer service scope
Better support to Customer Engagement Managers, Service Owners, and HQ Account Managers

We believe that the right profile for this job should have / be:

Experience in service management, portfolio management, offer coordination, business operations, PMO, or similar governance-oriented roles
Good understanding of IT services, service catalogues, service descriptions, and service documentation
Ability to structure information and create transparency across customers, services, agreements, and stakeholders
Strong process orientation and attention to detail
Experience coordinating offers, service documentation, approvals, or commercial/service-related inputs
Ability to challenge incomplete or unclear service information
Good understanding of cost transparency, service scope, and customer-facing documentation
Ability to work with Service Owners, HQ Account Managers, Finance, and delivery teams to consolidate reliable information
Personal Skills
Structured, analytical, and proactive way of working
Strong ownership and follow-up discipline
Ability to coordinate multiple stakeholders and dependencies
Clear written communication skills
Pragmatic mindset with focus on quality, consistency, and transparency
Fluency in English, both written and spoken

What we Offer:

Long-term contract.
Competitive package including private health insurance, life insurance and meal allowance (pay by meal card).
Bonuses and benefits depending on performance
Schooling allowance and pension scheme
Incredible and unique annual company events
Opportunity to work on an international project and be part of multicultural and multidisciplinary team
Solid performance evaluation and career management methodologies
Continuous training – technical and behavioural development

Account Manager

Comece com seu e-mail